Arrowhead is committed to provide a top quality service to our clients and uses the EFQM Business Excellence Model as its Quality Framework.

We are committed to ensure Quality at all key customer interface points as follows –

–          Marketing/Advertising – we will accurately describe our products our other services.

–          Contracting – we will be open and clear about our own and our clients responsibilities in all contract documentation

–          Delivery – we will seek excellence in delivery and design training to accord with contractual terms whilst maintaining flexibility to meet learners requirements.

–          Evaluation/after sales – our evaluation will include learner perceptions and monitoring ongoing behavioural change, together with internal quality assurance procedures. Complaints will be dealt with in a timely manner.

–          Billing/Invoicing - we will endeavour to ensure that all invoices are correctly made up and that we charge only for items specified in the contract or agreed variations thereto.